Privacy Policy
Luxury Queen Catering & Rentals
Luxury Queen Catering & Rentals respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information provided through our website and services.
Information We Collect
We may collect personal information such as:
- Name
- Email address
- Phone number
- Event details
- Any information voluntarily submitted through contact forms, quote requests, or newsletter sign-ups
How We Use Your Information
Your information is used solely to:
- Respond to inquiries and quote requests
- Provide catering and rental services
- Communicate about bookings, updates, or services
- Send optional promotional or informational emails (you may opt out at any time)
Information Sharing
We do not sell, trade, or share your personal information with third parties, except when required by law or necessary to fulfill services (such as payment processing).
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Cookies
Our website may use cookies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings.
Your Consent
By using our website, you consent to this Privacy Policy.
Policy Updates
Luxury Queen Catering & Rentals reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.
π Booking & Service Policies
Luxury Queen Catering & Rentals
These policies are in place to ensure clarity, professionalism, and a seamless experience for all clients.
Booking Minimum
- A 10-person minimum is required for all catering services.
Deposits & Payments
- Non-refundable deposit required. Balance due 48 hours before event.
- Failure to submit final payment may result in cancellation of services.
Guest Count
- Final guest count must be submitted 5 days prior to the event.
- This number will be used for final billing and preparation.
Cancellations
Deposits are non-refundable.
Cancellations made within 72 hours of the event may be subject to additional charges.
Menu Changes & Customization
- Menu selections and upgrades must be finalized by the final guest count deadline.
- Luxury Queen Catering & Rentals reserves the right to adjust menus based on availability or seasonality.
Service & Staffing
- Additional fees may apply for:
- Staffing
- Extended service time
- Last-minute changes
- Special requests or custom setups
Rentals & Equipment
- Clients are responsible for rental items during the event.
- Damaged or missing rental items may result in replacement charges.
Allergies & Dietary Restrictions
- While we strive to accommodate dietary needs, we cannot guarantee an allergen-free environment.
πΈ Media & Photography Policy
Luxury Queen Catering & Rentals may photograph food presentation, dΓ©cor, and event setups for marketing purposes.
Client identities will never be shared without permission.
If you prefer no photography, please notify us in writing prior to your event.
βοΈ Limitation of Liability
Luxury Queen Catering & Rentals is not responsible for circumstances beyond our control, including but not limited to weather conditions, venue limitations, power outages, or unforeseen emergencies.
π Volcanic Stone Experience Disclaimer (Full Protection Version)
(Place this on your Policies page and booking confirmations)
Volcanic Stone Dining Disclaimer
Luxury Queen Catering & Rentals offers volcanic stone dining experiences that involve the use of heated stones designed to cook food at the table. These stones retain extremely high temperatures and must be handled with care.
By selecting or participating in the volcanic stone experience, the client and all guests acknowledge and accept the following:
- Volcanic stones are extremely hot and may cause burns or injury if touched improperly
- Guests participate at their own risk
- Luxury Queen Catering & Rentals is not liable for injuries, burns, or damages resulting from misuse, guest handling, or failure to follow safety instructions
- Adult supervision is required at all times
- This experience is not recommended for children
By proceeding with this service, the client agrees to release Luxury Queen Catering & Rentals from any liability related to the volcanic stone experience.
π Inflatable Bubble Balls Disclaimer (Full Protection Version)
(Highly recommended for your Policies page and booking confirmation)
Inflatable Bubble Balls Disclaimer
Luxury Queen Catering & Rentals offers inflatable bubble balls for entertainment purposes. Participation involves physical activity and inherent risk.
By renting or participating in the inflatable bubble ball experience, the client and all participants acknowledge and agree to the following:
- Use of inflatable bubble balls is voluntary and at the participantβs own risk
- Participants may experience falls, collisions, or physical contact during use
- Luxury Queen Catering & Rentals is not liable for injuries, accidents, or damages resulting from participation
- Participants should be in good physical condition and free from medical conditions that could be aggravated by physical activity
- Adult supervision is required at all times
- This activity is not recommended for young children, pregnant individuals, or those with medical or physical limitations
By proceeding with this rental, the client agrees to release Luxury Queen Catering & Rentals from any liability related to the inflatable bubble ball experience.